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REFUND POLICY

At CBM Giftings, we strive to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

As a policy, we do not offer returns or exchanges on products that have been delivered in perfect condition as per the order placed. However, if you receive an incorrect product (one that does not match your order confirmation) or a damaged product, we will be happy to replace it. Please note that we do not offer refunds under any circumstances.

Reporting an Incorrect or Damaged ProductImportant Notes

Reporting an Incorrect or Damaged Product

If you receive an incorrect or damaged product, please follow these steps:Our customer care team will review your request and respond within 48 working hours. Given the nature of our products, we reserve the sole discretion to provide an appropriate resolution. Every return and exchange request is treated on a case-by-case basis. 

· Contact our customer care within 24 hours of delivery.

· Provide your order details and clear images of the incorrect or damaged product.

· An open parcel video is necessary for any type of claim.


Important Notes

· We are unable to offer refunds if the shipping address provided was incorrect or incomplete.

· If there are two failed delivery attempts by our shipping partner or the package is refused by the recipient, we cannot process a refund or replacement.

For any further assistance, please reach out to our customer care team. We appreciate your understanding and support  ​