CBM Giftings (hereinafter referred to as “CBM.Gifting”, “we”, “us” or “our”), based in Agra, Uttar Pradesh, India, respects the privacy of individuals who access or use our website, online platforms, and services (hereinafter referred to as “you”, “your” or “yourself”).
This Privacy Policy explains how CBM.Gifting collects, uses, stores, protects and discloses personal information when you visit our website, browse our products, make enquiries, place orders, or otherwise interact with us.
By accessing or using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information.
1. Personal Information
For the purposes of this Policy, “Personal Information” means information that identifies or can reasonably be used to identify an individual, directly or indirectly, including information relating to their identity, contact details, transactions or interactions with us.
(a) Information We Collect
Depending on how you interact with CBM.Gifting, we may collect the following information:
Contact information: Name, email address, telephone number, billing address and delivery address.
Order information: Products purchased, order details, transaction references, delivery preferences and purchase history.
Payment information: Payment status and transaction-related details processed through our payment service providers. We do not intend to store complete payment card details unless expressly stated and lawfully permitted.
Personalised gifting information: Recipient names, gift messages, occasion details, personalisation preferences and other information you voluntarily provide to fulfil a gifting order.
Communication information: Messages, enquiries, feedback, reviews and correspondence shared with us through email, telephone, social media or other communication channels.
Technical information: Internet Protocol (IP) address, browser type, device information, operating system, pages visited, access dates and times, and website usage information, where collected through our website or service providers.
(b) How We Collect Information
We may collect information when you:
Visit or browse our website.
Place an order or request a quotation.
Contact us for customer support or product information.
Request customised, personalised, corporate or bulk gifting solutions.
Subscribe to updates or voluntarily participate in surveys, promotions or contests.
Interact with our social media accounts or provide reviews and feedback.
We will inform you of the relevant purposes for collecting personal information where required by applicable law.
(c) Providing Personal Information
You may choose not to provide certain personal information. However, some information may be necessary to process an order, arrange delivery, personalise a gift, respond to an enquiry or provide a requested service. If you do not provide such information, we may be unable to fulfil the relevant request.
(d) How We Use Your Information
CBM.Gifting may use personal information for the following purposes:
To process, confirm and fulfil orders for gifts and related products.
To arrange payment processing, shipping, delivery and order tracking.
To personalise gifts, packaging, messages and other requested products or services.
To respond to enquiries, complaints, feedback and customer support requests.
To provide quotations and manage corporate, wedding, festive and bulk gifting requirements.
To communicate order confirmations, payment updates, dispatch notifications and other service-related information.
To send promotional communications, product updates, offers and marketing materials where permitted by applicable law and subject to any required consent.
To improve our products, website, customer experience and service offerings.
To analyse website traffic, customer preferences and business performance.
To detect, prevent or investigate fraud, misuse, security incidents and unauthorised transactions.
To maintain business records, fulfil contractual obligations and comply with applicable legal and regulatory requirements.
To respond to lawful requests from courts, government authorities or law enforcement agencies.
To protect our rights, property, customers and business interests, as permitted by law.
(e) Sharing of Personal Information
CBM.Gifting does not sell your personal information to third parties as a business practice.
We may share relevant information with trusted third parties where necessary to provide our products and services, including:
Payment gateways and payment service providers.
Courier companies, delivery partners and logistics providers.
Website hosting, information technology and analytics service providers.
Printing, packaging, personalisation and fulfilment partners.
Marketing and communication service providers, where permitted by law.
Professional advisers, auditors and legal representatives.
Government authorities, courts or law enforcement agencies where legally required.
Such sharing will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.
We may also disclose or transfer information in connection with a merger, restructuring, sale, acquisition or transfer of our business or its assets, subject to applicable legal requirements.
(f) Information About Gift Recipients
If you place an order for delivery to another person, you may provide that recipient’s name, address, telephone number or gift message. You are responsible for ensuring that you are authorised to provide this information and that any necessary notice or consent has been obtained where required by applicable law.
We use recipient information primarily to personalise, process and deliver the requested gift.
(g) Website Usage Information
When you visit our website, we may collect technical and usage information to understand how visitors interact with our website, identify technical issues, improve performance and protect against misuse.
Where applicable, we may share limited website analytics with service providers to help us understand website traffic and improve our services. Such processing will be subject to applicable privacy requirements.
2. Amendments to This Privacy Policy
CBM.Gifting may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology or applicable laws.
Any revised version will be published on our website with an updated “Last Updated” date. Where required by applicable law, we will provide notice of material changes or obtain consent before implementing changes that require it.
We encourage you to review this Policy periodically.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve performance and, where applicable, support advertising and marketing activities.
Cookies are small text files stored on your device when you visit a website. Some cookies may be necessary for the website to function, while others may be used for analytics or optional personalisation.
Third-party service providers integrated with our website may also use cookies or similar technologies in accordance with their own privacy policies.
Where required by applicable law, we will obtain consent before using non-essential cookies. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
4. Disclaimer and Limitation of Liability
CBM.Gifting takes reasonable measures to maintain the availability and security of its website and services. However, we cannot guarantee that the website will always be uninterrupted, error-free or completely secure.
To the extent permitted by applicable law, CBM.Gifting shall not be liable for indirect, incidental or consequential losses arising from the use of the website or the temporary unavailability of online services.
Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
5. Security of Personal Information
CBM.Gifting takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Depending on the services used, these measures may include access controls, secure data transmission, restricted access to information and the use of reputable third-party service providers.
Where payment information is processed through a third-party payment gateway, the processing of that information may also be governed by the payment provider’s security measures and privacy policy.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We will take reasonable steps to address security incidents in accordance with applicable law.
6. Accuracy, Access and Correction of Personal Information
We aim to maintain accurate personal information and encourage you to inform us if your details change or if any information we hold is incorrect.
You may contact us to request access to, correction of or deletion of your personal information, or to exercise other rights available to you under applicable law.
We may need to verify your identity before processing such requests. Certain information may need to be retained where required by law, for legitimate business purposes or to resolve disputes.
To make a privacy-related request, please contact us using the details provided in the “Contact Us” section below.
7. Children's Privacy
Our website and services are not specifically directed at children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
Where processing a child’s personal information requires verifiable parental or guardian consent under applicable law, we will follow the applicable requirements.
If you believe that a child has provided personal information to us in circumstances that are not permitted, please contact us so that we can review the matter and take appropriate action.
8. Business Transfers and Change of Control
If CBM.Gifting undergoes a merger, acquisition, restructuring, sale of assets or other change in business ownership, personal information may be transferred to the relevant successor or acquiring entity where necessary for the transaction and subject to applicable law.
Any such transfer will be handled in accordance with applicable privacy and data protection requirements.
9. Applicable Law and Dispute Resolution
This Privacy Policy shall be governed by the laws of India.
Any disputes arising in connection with this Policy shall be subject to the jurisdiction of the competent courts in Agra, Uttar Pradesh, India, subject to applicable law.
Nothing in this section limits any rights or remedies available to individuals under applicable law.
10. Contact Us
If you have questions about this Privacy Policy, wish to raise a privacy concern or want to request access to, correction of or deletion of your personal information, please contact us:
Brand Name: CBM.Gifting
Location: Agra, Uttar Pradesh, India
Email: cbmgifting.gmail.com
Website: www.cbmgiftings.com
Contact Number: +91-7906417731/ +91-8410755787
We will review and respond to privacy-related requests in accordance with applicable law.